Privacy Policy

Xino Solutions ("we," "us," or "our") operates XS Bookly ("the Service"). This Privacy Policy explains how we handle personal information for account holders (tenants) and, where applicable, information processed on behalf of tenants about their customers.

Account and billing information

When you register, we collect information such as your name, email address, business details, and authentication credentials. Paid subscriptions are processed by Paddle, our Merchant of Record. Paddle collects payment and billing details according to its own privacy policy.

Service usage data

We collect technical and usage information such as IP address, browser type, device information, log data, and interactions with the dashboard and widget configuration tools.

Customer data you submit

When your customers use your booking widget, you may collect their names, contact details, booking preferences, payment-related metadata, and other information configured in your flow. You control what is collected; we process this data to provide the Service to you.

We use personal information to:

• Provide, maintain, and improve the Service
• Authenticate users and secure accounts
• Process subscriptions and communicate about billing
• Send service-related emails (for example, confirmations and alerts)
• Respond to support requests and enforce our terms
• Analyze usage to improve reliability and features
• Comply with legal obligations

Where applicable, we process personal data based on: performance of a contract (providing the Service), legitimate interests (security, analytics, product improvement), consent (where required), and legal obligations.

We may share information with:

• Service providers — hosting, email, analytics, payment, and infrastructure partners that help us operate the Service
• Paddle — for subscription billing and tax compliance as Merchant of Record
• Integrations you enable — such as payment or calendar providers configured in your dashboard
• Legal and safety — when required by law or to protect rights, safety, and security

We do not sell your personal information.

We retain account and booking data for as long as your account is active or as needed to provide the Service. We may retain certain information after account closure where required for legal, accounting, or security purposes.

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to or withdraw consent for certain processing. To exercise these rights, contact us using the details below.

If you are a customer of one of our tenants, please contact that business directly regarding data they collected through their booking widget.

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

The Service is not directed to children under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice.

Privacy questions or requests? Contact Xino Solutions.